Importer of Record (IOR) Indonesia
Overview
Business Hub Asia acts as an authorized Importer of Record (IOR) that allows your products to legally enter Indonesia without setting up a local entity. We handle end-to-end process, including IOR appointment, API submission, customs clearance, to reporting with professional standards and assurance. This solution is the optimal choice for global brands or cross-border e-commerce that want fast and efficient access to the Indonesian market.
Free ConsultationKey Features
Legal Import Representation
Business Hub Asia acts as a legal Importer of Record registered in Indonesia and fully licensed to handle import activities on your behalf.
Documentation & Customs
Management of all export-import documents, including Goods Import Notification (PIB), invoices, packing lists, and Customs clearance.
Import Product Licensing
Assistance with additional licenses required for certain products (such as BPOM, Ministry of Health, Quarantine, etc.).
Warehouse & Delivery Coordination
Logistics support ranging from goods collection, temporary storage, to final delivery to the recipient's location in Indonesia.
Regulatory Compliance & Risk Management
Ensure all processes are following Indonesian regulations to avoid detention, penalties, or delays at the port.
Minimum Requirements
Export Documents
Export documents from the country of origin (invoice, packing list, and shipping documents)
Product Info
Complete information about product types and specifications
HS Code
HS Code list (if already known)
Local Contact
Contacts of end users in Indonesia
IOR Agreement
Cooperation agreement (IOR Agreement) with Business Hub Asia
Process and Timeline
1
Initial Discussion & Product Feasibility
Product identification, HS code classification, document and customs requirements in Indonesia. Estimated time: 1-2 working days.
2
Importer of Record Appointment & Legal Documents
Preparation of IOR appointment letter, integration of IOR company data into OSS/API & Customs system. Estimated time: 2-3 working days.
3
API & Customs Access Submission
Register API (API-U/API-P) through OSS or INATRADE on behalf of the IOR according to import needs. Estimated time: 3-5 working days.
4
Filing Import Notification (PIB)
Prepare invoice, packing list, and HS code form to be submitted as PIB. Estimated time: 1 day submission and 1-3 working days clearance.
5
Payment & Release of Goods
Complete import duties, VAT / PPN / STLG, and other taxes and complete physical inspection and collection of goods. Estimated time: 1-3 working days.
6
Reporting and Documentation
Routine reporting to the Ministry of Finance/Ministry of Industry and the archive of import documents. Estimated time: 1-2 working days per reporting period.
*Total estimated complete process: 2-4 weeks, with total certainty and full IOR control.
Important Consideration
- Importing certain product categories necessitates additional licensing and specific certifications. For instance, pharmaceuticals, medical devices, and food products typically require special certification before they can be imported.
- Business Hub Asia only provides IOR services for legal goods, excluding prohibited or high-risk categories.
- This service can be combined with distribution licensing, product registration, and warehousing services.
Frequently Asked Questions
What is an Importer of Record (IOR)?
An Importer of Record (IOR) is a local entity in Indonesia legally accountable for handling the import of goods. This responsibility includes managing paperwork, taxes, and ensuring compliance with all relevant regulations.
Who is suitable to use IOR services?
Foreign companies that do not yet have an entity or business license in Indonesia but want to send goods to the local market.
Can all products use the IOR scheme?
Not all. Importing products subject to strict controls or special regulations necessitates adherence to supplementary requirements beyond the standard Importer of Record (IOR) process.
Is IOR the same as a freight forwarder?
No, it is not. Unlike freight forwarders who manage shipping logistics, Importers of Record (IORs) bear the legal responsibility for goods throughout the import procedure.
Can I use IOR for trial or temporary goods?
Yes, you can. We also handle temporary imports for exhibition, product demo, or market test purposes.
Simplify Your Trade Operations in Indonesia
Let us assist you with import/export licensing, documentation, and customs compliance to ensure smooth international trade.
Disclaimer
The content provided on this website is published by PT. Bisnis Hub Asia (“we“, or “us“) for general informational purposes only. While every effort is made to ensure the accuracy and timeliness of the information presented, we make no representations or warranties, express or implied, as to the completeness, accuracy, reliability, suitability, or availability of any content, products, or services described on this website. Any reliance placed on such information is strictly at the user’s own risk.
We are a private, independent entity and are not affiliated with, authorized by, or acting on behalf of the Government of the Republic of Indonesia, its ministries, agencies, or any officially appointed representatives. This website does not provide, offer, or promote any official government documents or services, including but not limited to:
-
Business identification numbers (Nomor Induk Berusaha – NIB);
-
Tax refunds or rebates;
-
Stay Permit or electronic travel authorizations;
-
Passports or other immigration-related documents.
Any references to such services are provided solely for general informational purposes and should not be construed as an offer or facilitation of official services.
We are committed to ensuring the protection of your personal data in accordance with Law No. 27 of 2022 on Personal Data Protection. Any personal information collected through this website will be processed for the purposes clearly stated in our [Privacy Statement]. We do not sell or misuse personal data under any circumstances.
By accessing and using this website, you acknowledge and agree to the terms set out in this Disclaimer. You further agree to use this website and the information provided responsibly and in compliance with applicable laws and regulations.
For further information or questions regarding this Disclaimer, please contact us via the channels provided on our Contact page.
Disclaimer
The content provided on this website is published by PT. Bisnis Hub Asia (“we“, or “us“) for general informational purposes only. While every effort is made to ensure the accuracy and timeliness of the information presented, we make no representations or warranties, express or implied, as to the completeness, accuracy, reliability, suitability, or availability of any content, products, or services described on this website. Any reliance placed on such information is strictly at the user’s own risk.
We are a private, independent entity and are not affiliated with, authorized by, or acting on behalf of the Government of the Republic of Indonesia, its ministries, agencies, or any officially appointed representatives. This website does not provide, offer, or promote any official government documents or services, including but not limited to:
-
Business identification numbers (Nomor Induk Berusaha – NIB);
-
Tax refunds or rebates;
-
Visas or electronic travel authorizations (e-Visa, e-VoA);
-
Passports or other immigration-related documents.
Any references to such services are provided solely for general informational purposes and should not be construed as an offer or facilitation of official services.
We are committed to ensuring the protection of your personal data in accordance with Law No. 27 of 2022 on Personal Data Protection. Any personal information collected through this website will be processed for the purposes clearly stated in our [Privacy Statement]. We do not sell or misuse personal data under any circumstances.
By accessing and using this website, you acknowledge and agree to the terms set out in this Disclaimer. You further agree to use this website and the information provided responsibly and in compliance with applicable laws and regulations.
For further information or questions regarding this Disclaimer, please contact us via the channels provided on our Contact page.
Meet the Expert
Meet the Expert
Edy Tama, SH, LLM.
Chief Operating Officer at Business Hub Asia
Edy Tama is a seasoned legal and compliance executive with over 20 years of experience in Indonesia and Southeast Asia. As COO at Business Hub Asia, he oversees day-to-day operations and ensures regulatory integrity across legal, licensing, and client service teams. His core expertise is in corporate law, regulatory compliance, and risk management for international clients in emerging markets.
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